Privacy Policy

Last updated: July 2026

At Lomond ADHD Services CIC, we are committed to protecting your privacy and handling your personal information responsibly.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA) where applicable.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

Who We Are

Lomond ADHD Services CIC provides ADHD support, education, workshops, training, and community services.

If you have any questions about this Privacy Policy or how we use your information, please contact us via the contact form on our website or by email.

What Information We Collect

Depending on how you interact with us, we may collect:

Your name
Your email address
Your telephone number (if you choose to provide it)
Any information you include in a message or enquiry
Information submitted through our secure Google Forms (such as workshop registrations, event bookings, waiting lists, feedback forms or enquiries)

We only collect information that is relevant to the service or enquiry you have made.

How We Use Your Information

We use your information to:

Respond to your enquiries
Contact you about services or events you have asked about
Process bookings or registrations
Send information you have requested
Improve our services through feedback
Meet any legal or regulatory obligations where required

We will only use your information for the purpose it was collected.

Contact Forms

If you complete a contact form on our website, we will only use the information you provide to respond to your enquiry.

We do not add you to marketing lists or send promotional emails unless you have specifically asked to receive them.

Google Forms

Some forms on our website are securely hosted using Google Forms.

These may include booking forms, waiting lists, feedback forms or registration forms.

Information submitted through these forms is stored securely within our Google Workspace account and is only accessible to authorised members of the Lomond ADHD Services CIC team.

Sharing Your Information

We do not sell, rent or share your personal information for marketing purposes.

We will only share your information if:

You have given us permission to do so;
We are legally required to do so; or
It is necessary to provide a service you have requested (for example, through secure service providers such as Google Workspace).

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information.

Information is stored using secure, password-protected systems and is only accessible to authorised members of our team.

While no online system can ever be completely secure, we work hard to ensure your information is handled safely and responsibly.

How Long We Keep Your Information

We only keep personal information for as long as it is necessary to fulfil the purpose for which it was collected, or to meet our legal obligations.

Once it is no longer needed, it will be securely deleted.

Your Data Protection Rights

Under the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA), you have rights over your personal information.

These include the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request that we delete your personal information where appropriate.
Ask us to restrict or object to certain types of processing.
Withdraw your consent where we rely on your consent to process your information.

If you wish to exercise any of these rights, please contact us and we will respond in accordance with UK data protection law.

Cookies

Our website may use essential cookies to help the website function correctly.

If we introduce analytics or other non-essential cookies in the future, this Privacy Policy will be updated and, where required, you will be asked for your consent.

Third-Party Websites

Our website may contain links to third-party websites, booking systems or external organisations.

Once you leave our website, we are not responsible for the privacy practices of those websites. We encourage you to read their own privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate.

The latest version will always be available on this page, and the date at the top of the policy will show when it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact form on our website or by email hello@lomondadhdservices.co.uk.

If you are unhappy with how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

For more information, visit https://ico.org.uk.